At Marissa Hyatt (https://marissahyat.store), your satisfaction is our priority. We understand that sometimes a product may not be what you expected. Please review our policy below regarding returns, exchanges, and refunds.

1. Eligibility for Returns

You may return most new, unopened items within 30 days of delivery for a full refund, provided they meet the following conditions:

The item is in new and unused condition

It is returned in original packaging with all components, manuals, and accessories

You have the receipt or proof of purchase

We reserve the right to deny a return if the item shows signs of use, damage, or is returned without original packaging.

2. Non-Returnable Items

The following items are not eligible for return:

Items marked as final sale or non-returnable

Products that have been used, assembled, or modified

Open-box or clearance items (unless defective)

3. Return Process

To initiate a return:

Contact our support team at support@marissahyat.store within 30 days of delivery.

Provide your order number and reason for return.

We will respond with return instructions and the return address.

Securely pack your item and send it back using a trackable shipping method.

Please note: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item).

4. Refunds

Once we receive and inspect your return, we will notify you of the refund status:

Approved refunds will be processed to your original payment method within 5–7 business days.

Shipping charges are non-refundable unless the return is due to our error.

If a refund is delayed, please first check with your bank or card provider.

5. Exchanges

We do not offer direct product exchanges. If you need a different item, please return the original and place a new order.

6. Damaged or Defective Items

If your product arrives damaged or defective, please notify us within 72 hours of delivery. Include clear photos of:

The damaged or defective area

The packaging and shipping label

We will assess the issue and offer a replacement, store credit, or full refund as appropriate.

7. Cancellations

Orders may be cancelled before shipment. If the order has already been shipped, you’ll need to follow the return process.

8. Contact Us

For all return, refund, or exchange inquiries, please reach out to:

Marissa Hyatt
📍 1121 Bluegrass Ave, Frankfort, KY 40601
📧 support@marissahyat.store
📞 +1 956-220-1012

We’re here to help you have a smooth shopping experience.